DESCRIPTION
Every Health Care Professional should know the importance of developing the best methods for delivering education to the patients, family and caregivers we serve. Clinicians can identify how advanced skills in delivering patient education is an important goal to improve a person’s ability to adjust to life after a trauma or life altering event. Health care professionals will identify and apply a variety of techniques and strategies to build into their education session to enhance their ability to deliver excellent patient education. Clinicians will learn how to balance visuals, words to influence carry over, and retention of new information in each patient interaction. Clinicians will learn how to integrate the Patient Centered Education Model (PCEM) to support a patient’s ability to make informed decisions, navigate the health care system and access resources to manage his own care. You will learn how to identify different learning styles of each family member as part of the healing team. The clinician will build and apply simple analogies as they engage in their education session. Key resource documents / website links will be shared throughout the session.

LEARNER OUTCOMES
Upon completion of this course, participants will be able to:

1. Identify the Patient Centered Education Model (PCEM).
2. Identify how the application of “Talking Notes” can impact the patient, family and caregivers’ various learning styles during daily education sessions.
3. Define the Teach-Back or Show-Me Method of educating in one case study.

INSTRUCTOR
Jamee Riggio Heelan, OTR/L, Education Program Manager – Henry B. Betts LIFE Center, Shirley Ryan AbilityLab

AUDIENCE
Nurses, Occupational Therapists, Occupational Therapy Assistants, Physical Therapists, Physical Therapist Assistants, Speech-Language Pathologists

SUCCESSFUL COMPLETION
Participants will watch the on-demand recording in its entirety and complete an assessment and feedback module in the Academy Learning Portal. You will have three months from the date of purchase to complete and review the course material. You will receive a reminder email two weeks before the expiration date. 

CONTINUING EDUCATION
Nursing:

Occupational Therapy:

Shirley Ryan AbilityLab is an AOTA Approved Provider of professional development. Course approval ID# 00757. This distance learning iindependent webinar is offered at .15 CEUs [intermediate, OT service delivery/ Foundational Knowledge]. The assignment of AOTA CEUs does not imply endorsement of specific course content, products, or clinical procedures by AOTA.

Physical Therapy:
The online course has been approved by the Illinois Physical Therapy Board for 1.5 Contact Hours. Approval #216-000069

The Shirley Ryan AbilityLab is recognized by California and the New York State Education Department's State Board for Physical Therapy as an approved provider of physical therapy and physical therapist assistant continuing education for 1.5 Contact Hours on 5/30/2025.

Many states accept continuing education contact hours recognized in other states, enabling professionals to use these hours to meet their licensing or certification requirements. Please consult your state regulations to see if this meets CEU requirements for your license.

Speech-Language Pathology:

DISCLOSURES
Course Director’s and Planning Committee Members’ Disclosure Information:
Julie Lenkiewicz, MS, CCC-SLP - Has nothing to disclose.
Melissa Kolski, PT, OCS, Dip MDT - Has nothing to disclose.
Leslie Marriott, OTR/L, BCP - Has nothing to disclose.
Selah Bustamante, MSN, RN, CRRN - Has nothing to disclose.
Melissa Legreid, MSN, RN, CRRN, NPD-BC - Has nothing to disclose.
Speakers, Moderators and Panelists’ Disclosure Information:
Jamee Riggio Heelan, OTR/L - Has nothing to disclose.

ACADEMY POLICIES
For a complete list of Academy policies and technology requirements, click here.